Frequently Asked Questions (FAQ)
We've put together answers to some of our most common questions. If you can't find what you're looking for here, please don't hesitate to contact us.
Product Information
Q: Do any of your products require special storage (e.g., refrigeration)? A: Storage requirements can vary. Some products, like our Moody Tongue beers, are unpasteurized and must be kept at refrigeration temperatures to ensure freshness. Others, like spirits and wines, are generally shelf-stable and can be stored in a cool, dark place. For the most accurate storage recommendations, please refer to the details on the individual product page or the product's label.
Q: Where can I find information like alcohol content (ABV) or ingredients? A: All detailed product information, including ABV, ingredients, and other specifics, is listed on each product's page on our website. This is the best place to find the most accurate and up-to-date details.
Q: Do you provide serving suggestions or cocktail recipes? A: Yes! We often include serving suggestions and recipe ideas on our product pages. For even more inspiration, we recommend visiting the official websites of the brands we carry.
Ordering & Payment
Q: What payment methods do you accept? A: We offer two convenient payment options for our online customers:
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Pay Online: We accept Visa and Mastercard through our secure online checkout when you place your order.
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Pay on Delivery: You can select this option at checkout. Our drivers are equipped with mobile credit card machines and can accept Visa, Mastercard, and American Express when they arrive with your order.
Delivery
Q: Do you offer pickup? A: To provide a more streamlined and convenient service, we are a delivery-only business. We no longer offer a warehouse pickup option for online orders.
Q: What are your delivery areas? A: We offer delivery throughout New Providence. We also deliver to the mailboat terminal of your choice for Family Island orders.
Q: How much does delivery cost? A: We are happy to offer free delivery on all orders of $50 or more. For orders under $50, a flat-rate delivery fee of $15 will be applied.
Q: How will I know when to expect my delivery? A: You will receive an email notification from us confirming that your order is processed and out for delivery. Our team will typically contact you on the day of delivery to coordinate a convenient time.
Q: I’m placing an order for a Family Island. What do I need to know? A: Our delivery service for Family Island orders covers transportation to the mailboat terminal in Nassau. Please note that you are responsible for arranging and paying for all subsequent freight charges directly with the mailboat company for shipment to your final destination.
Q: Do I need to show my ID upon delivery? A: For any delivery that includes alcoholic beverages, we are required to ensure the recipient is of legal drinking age (18 or older). Our drivers will request a valid, government-issued ID if there is any doubt or possibility that the person receiving the order is under 18. Please be prepared to show ID to ensure a smooth delivery.
Returns & Support
Q: What is your return policy? A: If you are not satisfied with your purchase, you may return any unopened products in their original packaging with the original receipt within 7 days of receipt. We will be happy to offer a full refund or exchange. To initiate a return, please email us at info@bootleggersbay.com.
Q: How can I contact you? A: You can reach our team via:
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Email: info@bootleggersbay.com
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Phone: (242) 821-1131